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Frequently Asked Questions (FAQ)

1) Are your herbal formulas unsulfured?

Yes, we only select herbs that have not been treated with the shelf-life extending preservative sulfur. This ensures that our products are safe. Sulfites can cause allergic reactions in sensitive people, especially those who suffer from asthma. Common reactions are wheezing and fast heartbeat.

2) What are the concentration ratios for Traditions of Tao formulas?

All our formulas are pure extracts of a 5:1 high-concentration ratio.

3) Do you test for pesticides, heavy metals, and other contaminants?

All Traditions of Tao formulas are produced in accordance with the Good Manufacture Practice (GMP) and are tested for pesticide residues by strict controls for quality and safety and the results meet FDA standards. They are also tested for the presence of microorganisms, such as salmonella and e.coli. In addition, are formulas are randomly tested with a third party FDA-certified lab in the U.S.

4) When should patients take the concentrated herbal capsules?

Most of our formulas are best taken on an empty stomach either half an hour before or one hour after a meal. Taking them on an empty stomach will increase absorption. According to TCM theory, tonic herbal formulas should be taken before a meal. Detoxifying herbal formulas should be taken in between meals on an empty stomach.

Ordering/Service Questions

1) Can anyone place an order with Acupuncture.com Practitioner Store?

No. You must be a license professional. Please be prepared to provide your license number, and a website where your license number can be verified.

2) How do I place an order?

We welcome you to order from our website, Acupuncture.com/professional.
 
You can place your order online. You may also e-mail orders taostar@taostar.com or call 800-772-0222.

3) What kind of payment do you accept?

MasterCard or Visa

4) Is there sales tax?

California residents will have a 9.75% sales tax.
 
California wholesalers must provide a fax copy or scan of their resale card.
 
Fax 310 302 1208 or e-mail taostar@taostar.com

5)  What are the shipping rates?

Domestic priority or UPS ground shipping
 
$7.50 for orders up to $50.00
 
$9.50 for orders up to $100.00
 
$11.50 for orders up to $150.00
 
Orders to Hawaii and Alaska will be shipped priority mail.
 
International priority shipping
 
United States Post Office Flat Rate Boxes
 
$45.00 for orders that will fit into a size Medium box
 
$55.00 for orders that will fit into a size Large flat box
 
International customers are responsible for fees engendered by the country of import.

6) Can I refund an item?

Unused items with unbroken seals may be returned within 30 days for credit or refund of the price of the product. Prior discussion of returns or discrepancies is required; your feedback and opinion is of utmost importance to us.


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